Shipping Timings & Fee's
All orders received before 12:00 Hours CET are shipped same day and within EU are expected to be received within 1-3 working days. Outside of EU we expect shipping to take 1 - 8 working days. Please note that we are unable to accept refund/returns from outside EU at this time.
Fees: Free shipping within EU and 10£ for shipments for outside EU (Rest of the World).
Please note if there is a delay with your order outside of the EU, this could be due to customs. Customs fee's are individual per country, and will therefore be added on, and charged by, the local customs office in your country.
At Thorsbrenner we believe that a purchase should be risk free. As such if you are resident within the EU, and not happy with your bag, and wish to refund it, you are eligible to do so within 14 days of receipt. Simply send an email to firstname.lastname@example.org and we will provide you with a refund label to put on your package. The refund postage cost will be deducted from your eligible refund.